Evri couriers are reportedly resorting to cutting corners and prioritizing speed over careful delivery to maximize their earnings, according to a BBC Panorama investigation. The delivery firm, a significant player in the market, has garnered a reputation for a high rate of missed deliveries.
The investigation suggests that the pressure to complete a high volume of deliveries within tight timeframes is leading some couriers to adopt methods that compromise service quality. This includes what some have described as “throwing parcels at doors” rather than ensuring they are safely placed or handed over. Such practices contribute to the firm’s existing issues with failed deliveries and customer dissatisfaction.
Panorama’s findings highlight a system where courier pay is intrinsically linked to the number of packages they successfully deliver. This economic incentive, while intended to boost productivity, appears to be inadvertently encouraging hurried and potentially negligent handling of goods. The report aims to shed light on the operational challenges faced by delivery companies and the impact of these pressures on the couriers themselves and the end consumer.
